We take a proactive approach when faced with customer complaints. Our customer service team receives professional training and is equipped with efficient communication and problem solving skills. Once we receive a co...

We understand the importance of customer feedback, which is why we have established a comprehensive multi-channel customer feedback system. In addition to traditional online platforms, phone calls and emails, we acti...

The general shelf life of our products is within one year from the date of manufacture, but the exact period may vary depending on the type of product and the environment in which it is used. This variation can be influenced by a range of factors...

QL is committed to providing after-sales service that exceeds expectations, not only solving immediate problems but also focusing on long-term customer satisfaction and loyalty building. We believe that quality after-sales service is the cornerst...

Yes, we are committed not only to maintaining our own product certifications but also to actively assisting our customers in obtaining the certifications they need. We recognize that product certification is crucial ...

The commitment to maintaining certification status is not merely a procedural obligation but a cornerstone of our organizational ethos, deeply ingrained in every facet of our operations. This multi-tiered approach en...

The various certifications that our products have received provide multiple important benefits to our customers. These certifications serve as an objective mark of quality, helping customers to ensure that the produc...

At QL, product quality and safety are our top priorities, which is why our products are certified by multiple international and industry standards. These certifications not only attest to the quality of our products ...

Yes, QL provides comprehensive custom design services to meet the unique needs and preferences of our customers. The company boasts a professional team of experienced designers who possess extensive design knowledge ...

The production cycle for customized products typically ranges from 45 to 60 days. This time frame encompasses the entire process from design confirmation, raw material procurement, manufacturing, to final quality ins...

At QL, the minimum order quantity (MOQ) for customized products varies depending on the actual situation, primarily based on the type of product and the complexity of customization. Different products and customization requirements have varying i...

We place great importance on the mailing process of our samples, as it affects the timely and secure receipt of our samples by our customers. To ensure that samples can reach our customers quickly and safely, we typi...

The sample lead time varies depending on the type and complexity of the product. Typically, sample production is completed within 3 to 7 business days. This time frame takes into account the entire process from desig...

Yes, we provide free samples as part of our customer service strategy. We understand that customers may wish to test and evaluate new products before making a purchase, especially when it comes to high-value or custo...

We have implemented a series of strategies and measures to address the issue of excess inventory, ensuring that our stock levels meet market demand without leading to resource wastage and cost increases. Here are our main methods for dealing with...

We place great importance on the management of our storage environment because we understand that it directly affects product quality and customer satisfaction. To ensure that products are stored in ideal conditions, our warehouses are equipped w...

10,000 square meter finished goods warehouse with its capacity of 7,500 pallet positions, combined with efficient warehouse management and cutting-edge logistics technology, ensures that we can respond flexibly and s...

We offer highly flexible delivery location options to ensure we meet the specific needs of our customers. Delivery locations can be arranged according to customer preferences, whether it's to their factories, warehou...

Yes, QL accepts and negotiates partial delivery arrangements based on customer needs. Recognizing that different customers may require partial receipt of products due to factors such as storage space limitations, pro...

At QL, managing the delivery of large orders requires meticulous coordination and professional management. To ensure these orders are completed smoothly and delivered on time, dedicated project managers are assigned ...

At QL, the minimum order quantity (MOQ) is contingent upon product type, production process, and material requirements. QL is committed to fulfilling the needs of customers of all scales, ranging from small startups ...

Yes, QL offers comprehensive cargo tracking services to ensure that customers can stay informed about the transportation status of their products at any time. By leveraging advanced logistics technology and systems, ...

Yes, QL supports global shipping. To ensure that products can be delivered safely and efficiently to customers around the world, QL has established partnerships with several international logistics companies. These p...

At QL, addressing product damage during transportation is a crucial step to ensure customer satisfaction and product quality. Firstly, QL has a professional packaging team responsible for ensuring that each product i...

At QL, ensuring the accuracy of delivery dates is achieved through efficient production management and meticulous logistics coordination. The company utilizes advanced production planning and scheduling systems to op...

Yes, QL does offer expedited delivery services based on customer demand and the capacity of production scheduling. Recognizing that some customers may require shorter lead times due to urgent needs, orders are prioritized whenever resources allow...

At QL, the standard delivery time varies depending on the type of product and order volume, but it typically ranges from 30 to 45 days. This time frame includes order receipt, production scheduling, the actual manufacturing process, and final pac...

At QL, all identified non-conforming products are immediately marked and strictly segregated to prevent any mix-up with conforming items. The process for handling non-conforming products is very clear to ensure no ne...

QL ensures the stability and reliability of product quality with long-term partners by implementing ongoing quality improvement plans and conducting regular audits. QL has established solid partnerships with supplier...

QL's product quality control process is comprehensive and stringent, covering every step from raw material procurement to finished product warehousing. Firstly, during the raw material procurement phase, all supplier...

Yes, QL not only welcomes but also actively supports product quality inspections by third-party institutions designated by customers. This open policy demonstrates QL's confidence in its product quality and its commitment to transparency and obj...

Yes, for all products that leave the factory, QL provides corresponding quality certificates. These certificates are official proof that the products meet specific quality standards and industry norms. The quality co...

Upon discovery of any quality issues during the production process or through final quality inspections, QL immediately implements a series of stringent measures to address these concerns. Firstly, the affected batch...

Yes, QL not only has a dedicated quality control team, but this team is composed of professionals from multiple departments including Quality Monitoring, Quality Assurance, Production Technical Support, and R&D. Thes...

QL's product inspection process is comprehensive and meticulous, involving several key items to ensure product quality. Specifically, the inspection includes physical performance testing, appearance inspection, dimensional accuracy measurement, m...

Quality is the cornerstone of any successful manufacturing operation, and QL takes this principle to heart by implementing rigorous quality control measures that ensure consistency in the quality of each product batch. This commitment to excellen...

QL's quality management system is based on the international ISO (International Organization for Standardization) standards and is optimized and adjusted according to the specific requirements of each customer. This ...

Yes, QL's advanced production lines are highly flexible and adaptable, capable of processing a variety of different bamboo products simultaneously. This versatility ensures to meet a wide range of market demands, including different product speci...

Yes, QL possesses robust R&D and design capabilities, enabling us to fulfill customers' special process requirements and precise design specifications. Our R&D and design team, armed with extensive industry experience and innovative prowess, coll...

QL does indeed provide production progress updates to its customers. We understand the importance of timely communication for our clients, and therefore we are committed to maintaining transparent and efficient information flow. Once a customer p...